Friendly Captcha is a cybersecurity startup from Munich, Germany. We protect over 25 million websites and apps from spam and bots – fully automated in the background, without requiring users to solve annoying tasks. Our solution is accessible and privacy-friendly in compliance with GDPR/CCPA.
We were honored with the German Founders Award 2023 for our innovative technology.
Technical Customer Support B2B (Working Student)
Woerthsee
Part-time
Intern / Student
Who we are
Your mission
- Customer Communication: Handle technical and commercial inquiries from international customers via email and ticket system
- Support: Assist developers, IT security managers, and product managers with integratio and usage of our solution
- Documentation: Maintain our knowledge base and create technical guides
- Process Optimization: Support automation of customer processes and development of internal tools
- CRM & Data: Maintain customer data and document activities in the CRM system
- Security Topics: Participate in security assessments and data privacy inquiries
What we offer
- Practical experience in a growing cybersecurity company
- Insights into topics like GDPR, IT security, SaaS, and API technologies
- Direct collaboration with Development, Security, and Sales teams
- Flexible work schedule
- Small, focused team with flat hierarchies
- Office in Munich-West/Wörthsee by the lake
- Fair compensation, MacBook, coffee, and team events
Your profile
- Studies: Business Informatics, Computer Science, Business Administration with IT focus, or Cybersecurity
- Communication: Good German and English written and verbal skills
- Technical Understanding: Interest in web technologies, APIs, and cloud infrastructures
- Work Style: Structured, solution-oriented, and reliable
- Nice-to-have: Initial experience with ticket systems, CRM tools, or support processes
Über uns
Wir sind Friendly Captcha - ein führendes Cybersecurity-SaaS-Unternehmen aus Deutschland. Unsere Mission: Bot-Schutz, der das Internet sicherer und zugänglicher macht. Im Gegensatz zu herkömmlichen CAPTCHAs ist unsere Lösung für Nutzer:innen komplett unsichtbar - kein Anklicken von Ampeln oder Autos mehr.
Vollständig eigenfinanziert, profitabel und nach höchsten deutschen Datenschutzstandards entwickelt, schützen wir täglich Millionen von Anfragen für Tausende von Organisationen weltweit. Mit unserem Team in München West / Wörthsee arbeiten wir an einer Vision: ein sicheres Internet, das für alle Menschen zugänglich ist.
Vollständig eigenfinanziert, profitabel und nach höchsten deutschen Datenschutzstandards entwickelt, schützen wir täglich Millionen von Anfragen für Tausende von Organisationen weltweit. Mit unserem Team in München West / Wörthsee arbeiten wir an einer Vision: ein sicheres Internet, das für alle Menschen zugänglich ist.