Who we are
We are Friendly Captcha, a leading cybersecurity SaaS company that offers privacy-friendly bot protection without requiring Internet users to perform tasks such as clicking images of cars. This makes our solution accessible to all humans. We’re looking for a Technical Customer Support Specialist who wants to contribute to our fully bootstrapped, profitable, and growing business.
Your mission
As an Technical Customer Support Specialist (m/f/d), you help our customers protect their online services from bots by providing both technical and commercial expertise. You play an important role as a bridge between our development team and our customers. With thousands of websites that we protect every day, millions of happy Internet users, the world’s leading organizations as our customers, and a world-class team, we welcome you to join us on our vision to create a safe Internet that is accessible for all humans. In this role, your responsibilities include:
- Acting as the first point of contact for technical and commercial inquiries from our international customers — including software engineers, IT security managers, data protection officers, product managers, and purchasers.
- Advising and supporting our customers on topics related to software integration, security and data protection, and helping them with security assessments.
- Further developing our internal tools for customer management and ticket processing, and working on automating customer-related processes.
- Maintaining our internal and external knowledge base so that important information is always easily accessible.
- Taking care of our customers and keeping their data and activities up to date in our CRM system.
- And if you’re interested, representing us at conferences or webinars on privacy and security topics.
About us
We are Friendly Captcha - a leading cybersecurity SaaS company from Germany. Our mission: bot protection that makes the internet safer and more accessible. Unlike traditional CAPTCHAs, our solution is completely invisible to users - no more clicking on traffic lights or cars.
Fully bootstrapped, profitable, and developed according to the highest German data protection standards, we protect millions of requests daily for thousands of organizations worldwide. With our team in Munich West / Woerthsee, we're working toward a vision: a safe internet that is accessible to all humans.
