Who we are
We are Friendly Captcha, a leading cybersecurity SaaS startup that offers privacy-friendly bot protection and does not require Internet users to perform tasks such as clicking images of cars, making it accessible to all humans. We’re looking for a Technical Customer Support Specialist who wants to contribute to our fully bootstrapped, profitable, and growing business.
Your mission
As an Technical Customer Support Specialist, you help our customers protect their online services from bots by providing both technical and commercial expertise. You play an important role as a bridge between our development team and our customers. With thousands of websites that we protect every day, millions of happy Internet users, the world’s leading organizations as our customers, and a world-class team, we welcome you to join us on our vision to create a safe Internet that is accessible for all humans.
- Acting as the first point of contact for technical and commercial inquiries from our international customers — including software engineers, IT security managers, data protection officers, product managers, and purchasers.
- Advising and supporting our customers on topics related to security and data protection, and helping them with security assessments.
- Further developing our internal tools for customer management and ticket processing, and working on automating customer-related processes.
- Maintaining our internal and external knowledge base so that important information is always easily accessible.
- Preparing contracts for new customers and handling contract negotiations.
- Taking care of our customers and keeping their data and activities up to date in our CRM system.
- And if you’re interested, representing us at conferences or webinars on privacy and security topics.
